The following is an example timeline from one of three exercise Caller Scripts. You cam customize the Scripts to match local names of organizations and places.

Caller 1 Script, Chemical Terrorism Scenario

Time

Phone

Message

1:14 PM

555-0000

I have an Exercise Message. This is Bill / Judy Miller, Nursing Unit Leader in the City Hospital Critical Care Department. I have a report on the beds available. We have no beds available. Will update you later.

1:14 PM

555-0000

I have an Exercise Message. This is Paul / Polly Yardley, Labor Pool Unit Leader in the Human Resources Office. We have set up a staff labor pool in the cafeteria. We are calling all available administrative, support, and medical personnel. We have a census of all physicians and nurses currently in the hospital.  If you have a fax number, I can fax it to you. Or, I can give them to you over the phone. Will have more for you later.

1:19 PM

555-0000

I have an Exercise Message. This is Mike / Cathy Ray, Patient Tracking Officer in the Admissions Department. I have a patient admissions report. 16  patients have been admitted.    We will keep you up-to-date.

1:22 PM

555-0000

I have an Exercise Message. This is Paul / Polly Yardley, Labor Pool Unit Leader in the Human Resources Office. We are continuing to call all available administrative, support, and medical personnel. We are estimating that nurses here now will work an average of 12 more hours.  26 more nurses have signed in. Will have more for you later.

1:25 PM

555-0000

I have an Exercise Message. This is Kelly / Shelly Oliver, In-patient Areas Supervisor in the Nursing Shift Supervisor’s Office. I am passing on a status report on medical equipment and services currently available. We have 6 operating rooms available. The emergency department is coping with a large number of arriving patients. All radiology resources are available. We will have more updates later.